Business, IT and CIO Consulting Services

Seoro’s legacy of enabling success and growth through a strong portfolio of business acumen, consulting services and technology has created fierce competitors and industry leaders from otherwise “also-ran” organizations. To help our clients beat their competition, Seoro uses a combination of consultative analysis, experience and industry savvy to identify opportunities and address challenges.

Using a proven framework that identifies business drivers in context of four key strategic facets;

• Optimize Business Performance
• Drive Strategic Decisions
• Manage Financial Risk
• Leverage technology investments

Seoro works with the business to ensure that delivery of strategy and tactics are supported by a very close relationship between the business and IT for the purpose of ensuring that your company has an integrated, business oriented plan that enables technology to service the business.

In addition, Seoro’s experience in designing and developing the optimal IT organizational structure to support your strategic and tactical activities ensures performance over-time.

Our proven services include:

• Strategic Planning and Business & IT alignment Alignment, the arrangement of something in a straight line or in an orderly position relative to something else, is necessary to ensure that the service organization, Information Technology, is working on the client organization’s highest priorities. The goal being to support a business-driven, balanced, and coordinated determination of IT project priorities.
  In order to facilitate the alignment goal, the strategic process must result in a finite set of opportunities. Our consultants can help advise business leaders to identify the technology enabled business opportunities and to prioritize these in context of other requests, factored by technology, constraints, inward facing constraints and outward facing constraints to determine synergies amongst the amongst the requests and to develop the list of priorities. We focus the organization on IT investments with an eye toward activities that will sustain or provide a competitive advantage.
• Manufacturing and Shop Floor Automation (ERP) Our ERP implementation services focus on automating your back-office processes while streamlining your operational processes with a strong perspective on automatic shop-floor data collection and delivery of strong process metrics.
  All of our ERP consultants bring a strong track-record of enabling ERP installation, integration, support, upgrades, change management, and cost and schedule control to organizations of all sizes.
  • Our Experience Includes:
    • MFG/Pro for manufacturing plants, warehouses, financial operations and supply chain management
    • Customized Shop-Floor data collection methods using proven .Net and web services technologies
    • Radio-Frequency, bar-code integration with ERP
    • 3rd Party Logistics integration
    • EDI / XML and web services integration of data
    • Maximo Enterprise Asset and Service Management (including integration with Mfg/Pro)
    • Non-intrusive customization techniques maintaining your upgrade path
    • Global Material Safety Data Sheet (MSDS) deployment
    • PLC integration Streamlined data collection and delivery
  • Our Services Include:
    • Implementation Project Management & Consulting
    • Software Evaluation and Selection
    • Software Installation, Database Configuration & Performance Tuning
    • Business Process "best practices" Reengineering
    • Software Customization and Extension
    • Training and Education Services
    • Integration to third party and legacy systems.
• Supply Chain Management Supply Chain Management (SCM) is the natural evolution from Enterprise Resource Planning (ERP), which was aimed at giving companies a single corporate information backbone for financial, distribution and manufacturing operations. SCM extends the visibility and reach of previously arms-length relationships between your business and your external business partners for Supply, MRO and Demand Materials and related 3rd party manufacturing processes, which are directly related to your core business, to relationships that are now within the “circle of trust”.
  All of our SCM Consultants have strong experience with direct materials procurement, manufacturing, inventory management, shipping, operations planning, and product design logistics. We bring a to you a focus on delivering SCM processes and measured solutions that address the compressed time-horizons, reduced inventory levels and stronger service-levels expected by you and your trading partners.
  Seoro Consultants have been at the forefront of the SCM evolution and have been honored by receiving the prestigious Computerworld Honors Laureate for their achievements in streamlining global supply chains.
  • Our Experience Includes:
    • Distribution Requirements Planning
    • Enterprise Materials Transfer (global)
    • 3rd Party Logistics integration
    • EDI / XML and web services integration of data
    • Streamlined Data Collection and Delivery
  • Our Services Include:
    • Implementation Project Management & Consulting
    • Business Process "best practices" Reengineering
    • Software Customization and Extension
    • Training and Education Services
    • Integration to third party and legacy systems.
• Quality Management Delivering your products to the right place, at the right time, is no longer enough. Your products must now Exceed Customer Expectations. You must ensure that Quality is Job#1 in products, materials, processes and delivery. And it doesn’t stop there…Service After Sale is mandatory to manage perceptions and maintain brand equity.
  Seoro Consultants have deep experience in dealing with quality in multiple dimensions. Seoro can help you with in-process quality data capture and analysis, real-time quality measurement, quality improvement processes through the quality of products and services delivery to ensure a 360° Total Quality Process. Our consultants are also contributors and developers of service quality analytical measures that enable you to identify warranty risk and reduce the cost of support and service through proactive interaction.
  • Our Experience Includes:
    • Measurement-based Quality Improvement Objective setting
    • Six-Sigma Analytical Methods and Software (JMP, SAS/QC)
    • TQM quality, planning and management methods
    • Quality management and tracking systems
    • MES optimization Real-time quality measurement and visibility
    • Quality Data Warehouse Streamlined Data Collection and Delivery
  • Our Services Include:
    • Implementation Project Management & Consulting
    • Business Process "best practices" Reengineering
    • Software Customization and Extension
    • Training and Education Services
    • Integration to third party and legacy systems.
• Customer Relations and Services (CRM) Specializing in contact center, sales force automation and customer data intelligence, Seoro has the experience to help you maintain effective customer interactions and leverage your valuable information to identify and target profitable customers and opportunities.
  Focused on a combination of tools, technology and methodology, Seoro helps differentiate you from your competitors by providing your customers with real value by allowing you to learn more about customers' needs and behaviors in order to develop stronger relationships with them.
  Seoro Consultants bring experience with delivery of powerful sales, marketing and customer service tools, either in licensed or hosted environments, to enable customer value strategies. We also maintain strong relationships with leaders in the industry to provide Web Site Development, eCommerce, Internet based customer interaction and sales force mobility tools to help you channel your sales and marketing in the right direction.
  • Our Experience Includes:
    • Customer Services and Contact Center Process Improvement
    • Customer Relationship Management Systems (SalesLogix, Microsoft CRM, Salesforce.com)
    • Campaign Management Sales Force Automation and Mobility (wireless mobility applications)
    • Telecommunications, ACD, PBX, and interactive voice-response (IVR) systems
    • Voice-Data Integration
    • Internet enabled customer interaction
    • Customer and Sales Force Intelligence
    • Web Site Design and Development
    • eCommerce
  • Our Services Include:
    • Implementation Project Management & Consulting
    • Software Evaluation and Selection
    • Software Installation, Database Configuration & Performance Tuning
    • Business Process improvements
    • Software Customization and Extension
    • Training and Education
    • Services Integration.
• Financial Management Businesses of all size recognize the importance of generating accurate consolidated financial statements and conducting financial and operational analyses through their financial data. However, few have accomplished this in an efficient manner. Existing processes and systems require intense manual intervention for financial reporting which often leaves virtually no time to perform the valuable analytics.
  Seoro Consultants bring years of financial acument to bear on this problem by focusing on transactional automation and enabling strategic value through financial decision support system. By simplifying the production of standard financial reports including Consolidations, Estimates, Forecasts and P-on-P analysis, your organization can gain a strategic advantage through easy to execute financial analytics and greater visibility of information across the company. Our solutions can incorporate financial and non-financial data to enable reporting that is trusted and understood by the entire operation.
  • Our Experience Includes:
    • Financial reporting and Planning
    • Financial consolidations and data mapping
    • Cost and profitability analysis
    • Regulatory compliance
    • Forecasting Optimization
  • Our Services Include:
    • Implementation Project Management & Consulting
    • Software Evaluation and Selection
    • Software Installation, Database Configuration & Performance Tuning
    • Business Process improvements
    • Software Customization and Extension
    • Training and Education
    • Services Integration.
• Sales Force Automation “Customer facing" systems, like sales force automation, are systems used in-the-field as your representatives come into direct contact with customers and prospects. The absolute worst thing that can happen, is that your expensive reps become slaves to the system and lose sight of the true-value, your customer and prospects.
  Bringing specific experience both as sales persons and technicians, Seoro Consultants understand the problem from both perspectives and can identify opportunities to improve win ratios, shorten sales cycles, reduce selling costs and increase sales per employee. Seoro Consultants understand, with hands-on experience, the challenge of “pounding the pavement” while “feeding the man” and trying to keep from having to work 2 eight hour shifts to do it. Our consultants not only address technology, but also process, to ensure that your reps have maximum customer face time and are driving top-line growth while driving costs out of the bottom-line accounts.
  • Our Experience Includes:
    • CRM/SalesForce Systems Implementation
    • Interactive Voice Response
    • Data entry systems
    • Customer Data Collection and Analysis
    • Sales Force Analytics and Optimization
    • Sales Force Compensation algorithms
    • Market Space/Market Reach Analytics
    • Real-time information delivery including sales forecasts, product availability and critical customer information
    • Wireless Application Access, eMail Mobility
    • Sales Force hardware and software footprint strategy
  • Our Services Include:
    • Implementation Project Management & Consulting
    • Software and hardware Evaluation and Selection
    • Software Installation, Database Configuration & Performance Tuning
    • Citrix access eMail mobility
    • Business Process improvements
    • Training and Education
    • Services Integration
• Market Mix Modeling Organizations are under pressure to grow the top-line. To fuel this growth, marketers have steadily increased spending on both traditional and new promotional vehicles. However, these promotional budgets have reached unsustainable levels in many industries. CEOs are scrutinizing these budgets and pushing marketing executives to do more with less. To this end, marketers are taking a renewed look at their marketing spend effectiveness.
  The potential payoff is high. Reallocation of marketing spend to eliminate wasteful programs, focused spending on profitable programs and developing a continuous improvement promotional evaluation process can drive cost containment and top-line growth. Seoro combines experience in developing this methodology with innovative analytical techniques to help our clients optimize their marketing expenditures, execute profitable tactics and contribute to company profitability.
  • Our Services Includes:
    • Strategy Development and analysis
    • Data Acquisition, Cleansing and Storage
    • Data Analysis
    • Partnering with Analytical Services for deep-dive
    • Time Series Forecasting
    • Executive De-Briefing
• Business Intelligence System Selection Information as a valuable corporate asset is still the holy grail for many CEO’s. Only a few organizations can truly say that their information generates 50+% of their revenues. But, the reality is that unless it is part of their core business strategy, 50+% revenues on information will never be achieved, but it is very REALISTIC to drive 50+% top-line growth for core-products or drive 50+% quality improvements or increase customer retention by 50%.
  The availability of comprehensive, accurate and immediate information as a means of gaining a competitive advantage has become well recognized by many organizations. The challenge is determining the strategic use of all of the information available within the organization. Often, data lives in disparate data sources and locations, thereby necessitating the manual manipulation and transformation in order for it to become valuable information.
  Clearly, the automation of the cleansing, transformation and organization of this data is necessary in order to reach information nirvana. Automation keeps these processes from becoming employee drains. The goal of the Seoro’s Information for Competitive Advantage (INCA) methodology is to identify the various sources of data within an organization that will answer key strategic questions, organize it, model it, cleanse and transform it and store it in a manner that it is readily available and consistently applied by the organization.
  Seoro Consultants use a consistent process, tailored to the engagement, to identify, quantify and establish a data warehouse implementation that is successful, on-target, on-time and on-budget;
  • Justification, BI Vision and Strategy: Seoro Consultants understand the cost impact and ROI potential of the Business Intelligence systems project. Our consultants establish baselines and justification by identifying strategic goals, analyzing the business and market climate, identifying business drivers and performing risk assessment and mitigation.
  • Sponsorship, Leadership and Management: Seoro Consultants identify, meet, secure commitment and create relationships with the projects sponsors, leaders and management. A non-negotiable from Seoro’s perspective, client sponsorship, leadership and IT management are essential to ensure that the data warehousing project is successful. This team must initiate the project and provide leadership throughout.
  • Requirements Gathering: Seoro Consultants use a collaborative interview techniques and detailed investigative analysis of systems to understand details of the information and data that drive the business. The goal is to identify and obtain consensus on the measures and information that will deliver the greatest return to the company.
  • BI Infrastructure and Architecture: Better decisions occur when knowledge workers can securely and easily access both operational and historical data. To achieve this, Seoro Consultants design an infrastructure that supports this user focused accessibility. Without the proper infrastructure and global understanding from the user community, the BI applications would quickly lose credibility and falter from lack of use. Seoro Consultants, specializing in the BI Infrastructure assess the current environment and deliver fit and gap analyses and cost-effective designs.
  • Data Analysis, Modeling and Mapping: Seoro Consultants design expandable data architectures, data acquisition processes, design data cleansing rules, build data models for decision making and a rules-based approach for data mapping.
  • Implementation and Training: Data warehouses cause great shifts in workloads and in how work is allocated. The shift from dependence on IT to the independence of the business user is a major cultural shift for most organizations. Seoro Consultants and Trainers assist organizations with this paradigm shift.
  • Optimization and Deployment: Using the right methods for optimizing the warehouse and rolling it out to the organization are key in producing a usable warehouse. Rolling the warehouse out in stages, measuring and communicating results along the way, helps to ease the warehouse into the organization with minimal disruption.
  • Roles and Responsibilities of Warehouse Management: Seoro Consultants build ongoing support directly into the process. Project sponsors understand the roles and responsibilities of warehouse administrators and the mission-critical perspective that User’s acquire after using the warehouse for a short time. Project sponsors, leaders and management will support the organizational changes.